Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
We currently ship within the United States.
- Estimated delivery time: 8–14 business days
- Delivery times may vary slightly depending on demand, carrier delays, or holidays.
Shipping Cost
We offer free standard shipping on all U.S. orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to update after shipment.
Shipping Delays
While we strive to deliver your order on time, delays can occasionally occur due to factors outside our control (e.g., carrier issues, weather, or high demand). We appreciate your patience.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Petollie is not responsible for lost or stolen packages once marked as delivered. If this occurs, please contact the shipping carrier directly.